After Product Arrival

Upon receipt of your product, please ensure to check for any defects or discrepancies with your order within 7 days.

In the unlikely event that the product is defective, please reply to your order shipment email or contact us immediately using the contact form. After confirming the returned product, we will replace it with a new one. Please be assured that we will bear the shipping costs in this case.

Please keep the warranty card included with the product safe, as it will be required for returns or exchanges.

Returns/Exchanges due to Customer Convenience

If you wish to return or exchange a product due to customer convenience, such as "it wasn't what I imagined," "the size doesn't fit," or "I made a mistake in the order," we will accept it if all the following conditions are met. If you wish to do so, please reply to your order shipment email or contact us via the contact form.
In this case, please note that you will be responsible for the return shipping costs.

Contact made within 7 days of product arrival
Deemed unused by our standards
No scratches or stains caused by the customer
All accessories, boxes, etc., are in the condition they were delivered in
Product page does not state "no returns"
Not a sale item
Not a custom order
Product shipped within Japan (excluding international shipping)

After contacting us, please return the product within 1 week.
Upon confirmation of the returned product, we will issue a refund or send a replacement.

International Orders