Once your order is complete, a confirmation email will be sent to the email address you entered. If you do not receive the email, it may be for one of the following reasons:

• Your order was not completed correctly.
• There is an error in the email address you entered.
• I have my carrier email configured to refuse to receive emails from PCs or HTML emails.
• The email gets sorted into the spam folder.

If you do not receive the email, please also check your spam folder.
The domain of email addresses from AROM. is "aromjewelry.com". Please set this domain to allow receiving emails.

If you are unable to confirm your email, please contact us via the inquiry form or LINE .

If you would like a receipt, please write so in the comments section on the cart page.

If you wish to change or cancel your order, please contact us as soon as possible. Please note that once your order has been shipped, it will be cancelled.

Please contact us within 7 days of receiving the product. For returns and exchanges, please click here .

We accept various credit cards, Apple Pay, Google Pay, PayPal, PayPay, LINE Pay, Merpay, and Paidy (Pay as you go) .

Please be sure to check your payment method when placing your order, as it cannot be changed after the order has been completed.

If you choose Paidy as your payment method, you can pay by bank transfer or convenience store payment.
Paidy is a deferred payment service available at convenience stores and banks. All you need is an email address and mobile phone number. No prior registration or credit card is required.
Click here for more details.

Each order can only be shipped to one address. If you would like to ship to multiple addresses, please place separate orders for each address.

Orders are usually shipped within 3 business days, including the day of order.

You can specify your delivery date from 6 business days after the order date. Please enter your request in the comments section on the cart page. However, please note that we cannot accept requests for delivery dates and times for pre-ordered items.

Also, if you wish to change the date or time after placing your order, please use the inquiry number for your package listed in the shipping confirmation email.

Please note that we may not be able to deliver your order on the date and time you requested due to natural disasters, pollution, or force majeure.

We currently only ship to select countries. Click here for more information.

Products will be shipped within 3 business days after your order is confirmed and payment is completed, and it will take approximately 1-3 days for your product to arrive.

Please check if you have received the shipping completion email, then check the delivery status using the tracking number on your package, or contact us using the inquiry form along with your order number.